FAQ

Where will my order be shipped from?

All orders are shipped from the U.S.A

Does Entity ship outside the US?

No, Entity drums are only sold within the US.

When can I expect my Order? 

Non-custom snares (in stock): 7 to 10 days.

Non-custom snares (back ordered): 3 months

Custom orders: 3 months 

Can I back order a snare if it isn't in stock?

Yes, it will ship within 3 months.

Does Entity accept returns?

Please choose your purchase carefully as we are unable to offer returns. If you have any questions we would love to help in advance of your purchase. Please get in touch via the contact page.

When Did Entity Drums start?

Entity drums was founded in 2016 by Salvador Morales. More information can be found in our story

Why did Entity discontinue wooden hoops?

In addition to the pure Jarrah series we found a huge variety of tonal alternatives in the new custom series that beautifully capture Entity's signature sound without the extra maintenance associated with wooden hoops.

How do you care for an Entity snare? 

Care instructions are included with every snare. Please click the link to read them.

Does Entity still make drum kits? 

Currently we no longer offer kits as part of our product range. However, this may change in the future.

Do Entity snares come with a warranty? 

Yes, each Entity snare comes with a warranty for replacement components up to 12 months after purchase date. This is only applicable if the care instructions have been followed.

Are there going to be more recordings / videos  of the Entity product range?

Yes, we aim to have video/audio recording at the end of 2026.